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FARO Hercules Suite can help
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Maintenance Solutions

FARO’s Rockwell Maintenance Subscription portfolio is essential for CIOs trying to maximize their software investments while protecting and stabilizing their future. This is not maintenance for FARO products; that is included in our subscription licenses at no additional cost. This is software maintenance for three situations that CIOs face every day:

Rockwell Maintenance
for Custom Code Solutions

For which there is no existing OEM to provide support.


Benefit: Support for code issues (i.e., break fix, optimization, performance issues), upgrade support (e.g., Java 6 to current version). Ideal for legacy solutions.

Rockwell Maintenance
for OEM Unsupported Products

For products which normal or extended support has expired and the vendor requires an upgrade or new product for continued support.


Benefit:  You can choose to upgrade or migrate when it is right for your organization and avoid forced upgrades that can risky, expensive, and disruptive to other initiatives.

Rockwell Maintenance Enhancement
for Existing OEM Supported Products

For products with configurations or customizations that are not covered by OEM support.


Benefit: This includes any configuration or customization made by your team or issues involving other products not from the same OEM. FARO assists your team with real-world support and maintenance tasks. Our maintenance support also assists your application team in evaluating upgrades and patches for prioritization and testing, as well as assisting your license manager in leveraging the license model effectively and efficiently over time.

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